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​​​​​​​​​​​​​Contacts

I Need to…Resources Available
  • Find a doctor or hospital
  • See medical plan details
  • Check recent claims
  • View your medical plan ID card

Medical Plans

  • Aetna Concierge Services
    www.aetna.com​
    1-800-732-2165
    Monday – Friday, 8 a.m. – 6 p.m. member local time
  • BCBSIL Benefit Value Advisor
    www.bcbsil.com/grainger
    1-888-896-7682
    Monday – Friday, 7 a.m. – 8 p.m. Central Time
  • UHC Advocate4Me
    www.myuhc.com
    ​1-866-844-4868 for POS Platinum Plan questions 
    1-866-314-0336 for HSA Gold Plan and HSA Silver Plan questions 
    Monday – Friday, 8 a.m. – 8 p.m. member local time
  • Make changes to my health and welfare benefits (only if you have a qualified status change event, like marriage or the birth/adoption of a child during the calendar year)
  • Find answers to my questions
  • View, access and manage my benefits
  • Manage my HSA and FSA accounts throughout the year
  • Enroll in voluntary commuter benefits
  • Manage a short-term disability

Grainger Benefits Center

  • 1-847-535-HR4U (4748) inside a​​​ Grainger facility
  • 1-888-477-3781 outside a Grainger facility

Select Option 3
Monday - Friday, 7 a.m. to 5 p.m. Central Time
www.ybr.com/grainger ​​

  • Understand my Total Rewards, from retirement to health care
  • Decide the best course of action when I have a question or concern regarding my benefits
  • Resolve health care billing and insurance claim disputes
  • Locate doctors, hospitals and other health care providers
  • Prepare for retirement by answering questions about Grainger profit sharing, the 401(k) feature and retiree health, if I am eligible
  • Understand the impact on my benefits if I take a leave of absence and how parental leave benefits work
  • Become a more-informed and effective health care consumer
  • Navigate my Medicare questions

​Advocacy & Concierge Services

Grainger Benefits Center

  • 1-847-535-HR4U (4748) inside a Grainger facility
  • 1-888-477-3781 outside a Grainger facility

Select Option 3
Then select Advocacy Services
Monday – Friday, 7 a.m. to 5 p.m. Central Time​

Learn more about your vision coverage through EyeMed

Vision

EyeMed Vision
www.eyemed.com
1-866-723-0514
Monday – Saturday,​ 7:30 a.m. to 11 p.m.
Sunday, 11 a.m. to 8 p.m. Eastern Time

Take advantage of your dental coverage through Aetna Dental

Dental

Aetna Dental
www.aetna.com
1-877-238-6200

  • Estimate your life insurance and long-term disability coverage needs
  • Get help with a disability or life insurance claim

Life & Long-Term Disability

Prudential
www.prudential.com/grainger
1-800-842-1718 disability support
1-800-524-0542 life claims

Learn more about:
  • Hospital Indemnity Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • MetLaw Legal Insurance
  • Nationwide® Pet Insurance
  • Auto &​ Home Insurance

Voluntary Benefits

MetLife
www.ybr.com/grainger ​​
1-855-564-6638 

Monday - Friday, 8:30 a.m. - 11 p.m. Eastern Time

Note: You must enroll in critical illness insurance and MetLaw during your enrollment period. You can enroll (or drop coverage) in auto and home and pet insurance at any time.

  • Talk to a doctor—24/7 access anytime—about non-emergency medical conditions (like cold/flu symptoms, ear infections, allergies, etc.)
  • Get a prescription or refill from a doctor sent directly to my local pharmacy within minutes

Virtual Medicine

Note: You must be enrolled in a Grainger medical plan and register to use virtual medicine services

Phone available 24/7; video available 7 a.m. to 9 p.m. member local time

  • View my prescription drug coverage
  • Find lower-cost options for my prescriptions

Prescription Drug

Express Scripts
www.express-scripts.com 
1-800-316-3099

Talk to a professional about coping with life's challenges like:

  • Work/life balance
  • A chronic condition
  • Financial and general legal advice
  • And more​

EAP, Work/Life Services & Behavioral Health

Optum
www.liveandworkwell.com; enter "grainger"
1-800-851-9054

Find out more about Medicare-eligible Retiree Benefit options (age 65 and older or disabled - early Medicare eligible).

Medicare-eligible Retiree Benefits

OneExchange
Medicare.OneExchange.com/grainger​
1-888-230-0074

Monday - Friday, 8 a.m. - 9 p.m. Eastern Time

​Learn more about your company stock options, account balance or how to exercise your options.

Company Stock Options

Morg​an Stanley
www.stockplanconnect.com
1-866-885-9571

Monday - Friday, 8 a.m. - 8 p.m. Eastern Time

​Learn more about Grainger's Employee Stock Purchase Program.

​Employee Stock Purchase Program

Computershare
website
1-800-771-9962

Monday - Friday, 3 a.m. - 9 p.m. Eastern Time​, excluding New York Stock Exchange holidays

Find out more about:
  • Account balances
  • Rollovers
  • Loans
  • Withdrawals
  • Retirement modeling tools
  • Financial planning resources

Profit Sharing & 401(k)

Vanguard
vanguard.com/retirementplans​
1-800-523-1188

Monday - Friday, 9:30 a.m. - 10 p.m.​ Central Time

Plan number (W.W. Grainger Inc.): 093114
Plan number (Zoro and Guam): 99028

Find out more about:
  • Payroll, time entry and paid time off
  • Garnishments
  • Benefits (health and insurance)
  • Employment verification
  • Travel and expense
  • Training and password resets

General HR & Total Rewards Assistance

Grainger Employee Service Center (ESC)

  • 1-847-535-HR4U (4748) inside a​​​ Grainger facility
  • 1-888-477-3781 outside a Grainger facility
  • 1-847-588-1354 fax
  • 1-847-588-1363 payroll fax

Monday - Friday, 7 a.m. to 5 p.m. Central Time

Whether you’re looking to find an in-network doctor or information on your plan such as a recent or past claim expense, you can take advantage of mobile tools and resources from our plan partners. Download these mobile apps for health care information when you’re on the move:

Aetna Mobile

  • Go to the Aetna Mobile website
  • Download Aetna Mobile App:
    • Find a doctor
    • View ID card
    • Look up claims
    • View your personal health record

Teladoc

(Aetna Virtual Medicine)

  • Go to the Teladoc website
  • Download the app from the Apple App StoreSM or Google PlayTM Store
  • Schedule a doctor visit, manage your medical history, or even send a prescription to the nearest pharmacy—all from the palm of your hand

UnitedHealthcare

  • Go to the Health4Me website
  • Download the UnitedHealthcare Health4Me app from the  Apple App Store SM or Google Play TM Store:
    • Check account balances
    • Find a doctor
    • Check a recent claim
    • View, fax or email your medical plan ID card

Virtual Visits 

(UnitedHealthcare Virtual Medicine)

Blue Access Mobile​

  • Go to www.bcbsil.com/mobile
  • Download the Blue Access Mobile app to:
    • See claims and plan details
    • View and email ID card
    • Find a doctor, hospital or urgent care facility

MDLive

(BlueCross BlueShield of Illinois​ Virtual Medicine)

  • Go to the MDLive website or take advantage of Telemental Health by visiting www.liveandworkwell.com and enter "grainger" as the access code.
  • Download the Blue Access Mobile app
  • Download the app from the Apple App StoreSM, Google PlayTM Store or Windows® Store
  • Open the app and choose a doctor
  • Video chat with the doctor from your mobile device

Express Scripts

Live and Work Well Clinician Search

  • Go to www.liveandworkwell.com and enter "grainger" as the access code.
  • Click the Mobile Wellness Apps and Tools banner, and download the Clinician Search App:
    • Find counselors in Optum-Health Behavioral Health Clinician Network
    • Do location-based searches with your pick of clinician type
    • Results provide clinician contact and expertise information

Reimburse Me​

(Health Savings Account/Flexible Spending Accounts/Commuter Benefits)

Review the user guide​ and download the free app Reimburse Me from the Apple App Store SM or Google PlayTM Store so you can:

  • View time-sensitive alerts
  • Check your FSA, HSA and commuter benefits balances
  • View activity and submit claims

Vanguard

(Profit Sharing Plan)

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