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I Need to…Resources Available
  • Find a doctor or hospital
  • See medical plan details
  • Check recent claims
  • View your medical plan ID card

Medical Plans

  • Aetna Concierge Services​
    Monday – Friday, 8 a.m. – 6 p.m. member local time
  • BCBSIL Benefit Value Advisor
    Monday – Friday, 7 a.m. – 8 p.m. Central Time
  • UHC Advocate4Me
    ​1-866-844-4868 for POS Platinum Plan questions 
    1-866-314-0336 for HSA Gold Plan and HSA Silver Plan questions 
    Monday – Friday, 8 a.m. – 8 p.m. member local time
  • View my prescription drug coverage
  • Find lower-cost options for my prescriptions

Prescription Drug

Express Scripts 

  • Talk to a doctor—24/7 access anytime—about non-emergency medical conditions (like cold/flu symptoms, ear infections, allergies, etc.)
  • Get a prescription or refill from a doctor sent directly to my local pharmacy within minutes

Virtual Medicine

  • Aetna
    Video not available in TX
    Video not available in TX and phone not available in ID
  • UHC
    Video not available in TX
  • Phone available 24/7; video available 7 a.m. to 9 p.m. member local time

Note: You must be enrolled in a Grainger medical plan and register to use virtual medicine services

Learn more about your vision coverage


EyeMed Vision
Monday – Saturday,​ 7:30 a.m. to 11 p.m.
Sunday, 11 a.m. to 8 p.m. Eastern Time

Take advantage of your dental coverage


Aetna Dental

Learn more about:
  • Hospital Indemnity Insurance
  • Accident Insurance
  • Critical Illness Insurance
  • MetLaw Legal Insurance
  • Nationwide® Pet Insurance
  • Auto &​ Home Insurance

Voluntary Benefits

Your Benefits Resources ​​

Monday - Friday, 8:30 a.m. - 11 p.m. Eastern Time

Note: You must enroll in critical illness insurance and MetLaw during your enrollment period. You can enroll (or drop coverage) in auto and home and pet insurance at any time.

Initiate a claim or get answers to questions about:

  • Short Term Disability
  • Long Term Disability
  • Parental Leave (Maternity & Bonding)
  • Family Medical Leave
  • Personal Leave
  • Military Leave
  • Funeral Leave
  • Jury Duty

Leaves of Absence

Grainger AbsenceOne Leaves Team
Follow the prompts for Leaves & Disability
SSO Login
(RACFID and Password Required)
General Login
(Create a Username and Password)
Option 3

Initiate or get answers to questions about an accommodation.


Grainger AbsenceOne Leaves Team
Follow the prompts for Leaves & Disability
SSO Login
(RACFID and Password Required)
General Login
(Create a Username and Password)
Option 3

Talk to a professional about coping with life's challenges like:

  • Work/life balance
  • A chronic condition
  • Financial and general legal advice
  • And more​

EAP, Work/Life Services & Behavioral Health

OptumHealth Behavioral Solutions; enter "grainger"

Find out more about Medicare-eligible Retiree Benefit options (age 65 and older or disabled - early Medicare eligible).

Medicare-eligible Retiree Benefits

Via Benefits​

Monday - Friday, 8 a.m. - 9 p.m. Eastern Time

​Learn more about company stock options, account balance or how to exercise options.

Company Stock Options

Morg​an Stanley

Monday - Friday, 8 a.m. - 8 p.m. Eastern Time

​Learn more about Grainger's Employee Stock Purchase Program.

​Employee Stock Purchase Program


Monday - Friday, 3 a.m. - 9 p.m. Eastern Time​, excluding New York Stock Exchange holidays

Find out more about:
  • Account balances
  • Rollovers
  • Loans
  • Withdrawals
  • Retirement modeling tools
  • Financial planning resources

Profit Sharing & 401(k)


Monday - Friday, 9:30 a.m. - 10 p.m.​ Central Time

Plan number (W.W. Grainger Inc.): 093114
Plan number (Zoro and Guam): 99028

Find out more about:
  • Payroll, time entry and paid time off
  • Garnishments
  • Benefits (health and insurance)
  • Employment verification
  • Travel and expense
  • Training and password resets
  • Preparing for retirement

General HR & Total Rewards Assistance

Employee Service Center (ESC)

Your Benefits Resources
Monday - Friday, 7 a.m. to 5 p.m. Central Time

  • 1-847-535-HR4U (4748) - Internal
  • 1-888-477-3781- External
  • 1-847-588-1354 fax
  • 1-847-588-1363 payroll fax

Whether you’re looking to find an in-network doctor or information on your plan such as a recent or past claim expense, you can take advantage of mobile tools and resources from our plan partners. Download these mobile apps for health care information when you’re on the move:

Aetna Mobile

  • Go to the Aetna Mobile website
  • Download Aetna Mobile App:
    • Find a doctor
    • View ID card
    • Look up claims
    • View your personal health record


(Aetna Virtual Medicine)

  • Go to the Teladoc website
  • Download the app from the Apple App StoreSM or Google PlayTM Store
  • Schedule a doctor visit, manage your medical history, or even send a prescription to the nearest pharmacy—all from the palm of your hand


  • Go to the Health4Me website
  • Download the UnitedHealthcare Health4Me app from the  Apple App Store SM or Google Play TM Store:
    • Check account balances
    • Find a doctor
    • Check a recent claim
    • View, fax or email your medical plan ID card

Virtual Visits 

(UnitedHealthcare Virtual Medicine)

Blue Access Mobile​

  • Go to
  • Download the Blue Access Mobile app to:
    • See claims and plan details
    • View and email ID card
    • Find a doctor, hospital or urgent care facility


(BlueCross BlueShield of Illinois​ Virtual Medicine)

  • Go to the MDLive website or take advantage of Telemental Health by visiting and enter "grainger" as the access code.
  • Download the Blue Access Mobile app
  • Download the app from the Apple App StoreSM, Google PlayTM Store or Windows® Store
  • Open the app and choose a doctor
  • Video chat with the doctor from your mobile device

Express Scripts

Live and Work Well Clinician Search

  • Go to and enter "grainger" as the access code.
  • Click the Mobile Wellness Apps and Tools banner, and download the Clinician Search App:
    • Find counselors in Optum-Health Behavioral Health Clinician Network
    • Do location-based searches with your pick of clinician type
    • Results provide clinician contact and expertise information

Reimburse Me​

(Health Savings Account/Flexible Spending Accounts/Commuter Benefits)

Review the user guide​ and download the free app Reimburse Me from the Apple App Store SM or Google PlayTM Store so you can:

  • View time-sensitive alerts
  • Check your FSA, HSA and commuter benefits balances
  • View activity and submit claims


(Profit Sharing Plan)